Terms & Conditions

These Terms and Conditions govern your use of the tour and travel services provided by Hyo. By using our services, you agree to comply with these terms. Please read them carefully before making any bookings or using our services.

Booking and Payment

1. Reservations: All bookings are subject to availability. To make a reservation, you must provide accurate and complete information about yourself and any other individuals included in the booking. You must be at least 18 years old to make a reservation. 1. Payment: Payment for bookings must be made in full at the time of reservation, unless otherwise stated. We accept payment through approved methods, such as credit cards, bank transfers, or online payment platforms. Any additional fees, such as taxes, surcharges, or service charges, will be clearly communicated to you before confirming the booking.

Cancellations and Refunds

1. Cancellation by You: If you wish to cancel your booking, you must notify us in writing or through the designated cancellation process. Cancellation fees may apply, and the amount refunded will depend on the cancellation policy specified at the time of booking. Certain bookings may be non-refundable or have specific cancellation conditions, which will be clearly communicated to you. 2. Cancellation by Us: We reserve the right to cancel or modify bookings due to unforeseen circumstances, such as natural disasters, government regulations, or insufficient bookings. In such cases, we will provide alternative options or a full refund of the amount paid. 3. Refunds: Refunds, if applicable, will be processed using the same method of payment used for the original booking. Please note that refund processing times may vary depending on the payment provider and your financial institution.

Travel Documents and Insurance

1. Travel Documents: It is your responsibility to ensure that you have valid passports, visas, and any other required travel documents for your destination(s). We recommend checking the travel requirements with the relevant authorities or consulates before booking. 2. Travel Insurance: We strongly recommend obtaining travel insurance to protect yourself against unforeseen circumstances, such as trip cancellations, medical emergencies, or lost baggage. It is your responsibility to arrange suitable travel insurance coverage.

Travel Itineraries and Changes

1. Itineraries: While we make every effort to provide accurate and reliable information, travel itineraries, including accommodations, transportation, and activities, are subject to change due to factors beyond our control, such as weather conditions, transportation delays, or supplier availability. We reserve the right to make substitutions or modifications to the itinerary as necessary. 2. Optional Activities: Our services may include optional activities or excursions that are not part of the standard itinerary. You acknowledge that participation in these activities is at your own risk and may be subject to separate terms and conditions imposed by the activity providers.

Liability and Disclaimers

1. Limitation of Liability: We act as an intermediary between you and various third-party service providers, such as airlines, hotels, and transportation companies. While we strive to work with reputable suppliers, we are not liable for any acts, errors, omissions, delays, or negligence of these suppliers or any damages, losses, or injuries arising from their services. 2. Disclaimer: Our services are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied. We do not guarantee the accuracy, reliability, or completeness of any information or content provided in relation to our services.